Managed services

Operational responsibility, maintenance and further development

Managed services: comprehensive and straightforward with adesso

IT managers often have to set aside significant resources so that they are able to maintain service level agreements. At the same time, they are finding it increasingly difficult to recruit the right employees who are suitably qualified.

Do you want to make sure that your company’s system and application landscape runs seamlessly? Then take action well in advance – because consistently outsourcing these tasks will provide you with even greater room for manoeuvre.

OVER 150 CERTIFIED EXPERTS

MORE THAN 50 SATISFIED CUSTOMERS

MANAGED SERVICES: COMPREHENSIVE AND WORRY-FREE WITH ADESSO

Alongside responsibility for system infrastructure, adesso can take over support and maintenance as well as the further development of your software solutions.

Be it an issue caused by software or hardware, by master or movement data or by interfaces – adesso provides you with the right single point of contact for efficient troubleshooting.

We put together a hand-picked team with a skills profile that is a perfect match for your requirements. Our experts are available 24/7 if needed, in keeping with guaranteed and individually agreed service level agreements – from 1st to 3rd level. Building on the foundation of many years of experience, we have developed best practices for taking over and managing complex projects – even if we are taking over and continuing to maintain your company’s existing customised software, these best practices ensure that processes run smoothly.

Hosting and platform management

The specialists at adesso as a service GmbH support you with the necessary technological expertise – from consulting, to development, right through to long-term operation.

Infrastructure as a service (IaaS)

  • Operation of infrastructure and hardware plus support
  • Public and private cloud environments
  • 24/7 system monitoring

Platform as a Service (PaaS)

  • Support and operation for platform products and middleware
  • Availability and capacity management
  • Application, job, database and interface monitoring
  • Security checks

Software as a Service (SAAS)

  • Problem management
  • Patch and release management
  • Deployments
  • Test and quality assurance

Service and support

  • 1st, 2nd and 3rd level support
  • Service delivery management
  • Individual service level agreements and service hours
  • Ticket handling and incident management
  • Reporting

Compliance and security

  • Data protection management
  • GDPR-compliant
  • ITIL 4-compliant
  • ISO 27001 and ISO 9001 certified
  • Specific data protection concepts
  • Penetration test

Application management

Every application is different and the requirements for the required service tend to be very specific. Our many years of experience in a great variety of customer situations as well as a wide range of technologies enable us to supply you with tailormade application management services.

Our different specialist teams offer:

  • Application operation plus individual service level agreements and service hours (up to 24/7)
  • Adaptive and corrective maintenance and further development
  • Application monitoring
  • Release, problem and incident management

Our technologies

Do you have any questions?

+49 231 7000-7000

Your contact persons:

Christopher Schmelter
Yasmin Buschhausen

Certifications

Certifications in the fields company and team are essential for adesso. This is the only way we can commit to high standards of quality and guarantee the use of current expertise as well as IT-know-how.

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