This year’s “Was Online-Kunden wünschen” (What online customers want) study, conducted by ARITHNEA and adesso, has revealed that most online shoppers in Germany are still happy with their online customer experience, but slightly less so than they were in 2019. According to the study, speed continues to be key. For the first time, the study distinguished between online shopping for businesses and pri-vate consumers. The study shows that business customers are slightly less satis-fied than private customers. B2B customers want comprehensive customer portals that show the full history and information, as well as personal, tailored treatment.
The adesso Group is growing: Walldorf is set to host the new office from September. This takes adesso’s total number of offices in Germany to 25. By opening the new branch here, adesso is primarily investing in the collaboration with the SAP software group, which has its global headquarters in Walldorf.
adesso is welcoming 21 career starters to the company. This year sets a new record at adesso for the number of students and apprentices launching their careers despite the coronavirus pandemic.
SOKA-BAU chose the policy management system in|sure PSLife and the software solution MIGSuite for data migration from adesso insurance solutions. This means that by the middle of 2023, one of the largest pension funds in Germany will have completely reorganized the way it keeps track of its funded pension products. With this alliance, adesso insurance solutions confirms its leading role as a partner for medium-sized pension companies.
We not only excel at being thorough and exact – we can also act spontaneously and quickly. That is one of the lessons of the coronavirus pandemic, which remains acute. When the need arose, project teams and entire companies rapidly switched to working at a distance. While the change was not always seamless, the right attitude and the right technology made it possible.
* Dirk Pothen is a Member of the Executive Board of the IT service provider adesso, which currently has approximately 4,200 employees. In his role as Member of the Executive Board with responsibility for human resources, Pothen heads the company’s “She for IT” initiative, which aims at attracting and recruiting more women to follow a career in IT. In Pothen’s view, increasing the proportion of women at IT companies requires a demanding but unavoidable process of change management. He aims to recruit 40 women into management roles by 2022. In this commentary, he examines this difficult situation and offers tips for male-dominated companies that want to start increasing their proportion of female employees, benefit from diversity and consistently achieve equality.
The adesso subsidiary and e-commerce and CMS specialist ARITHNEA GmbH is merging with adesso SE. The integration measure will allow IT service provider adesso to strengthen its offerings in the field of customer experience and provide customers with improved service from a single source.
Sophie, the chatbot of the energy provider eprimo, is a hit with customers. Its growing popularity is the product of cutting-edge chatbot technology. The solution behind the technology is delivered by the IT service provider adesso, which is supporting eprimo in providing the digital online service.
In light of the developments in recent weeks on account of the coronavirus pandemic, BITKOM has called on business, society and politics in Germany to take a new stance on digitalisation and chart a new course. The latest BITKOM position paper, entitled “Digitalisierung erfordert Haltung” (Taking a stance on digitalisation), is intended as a wake-up call. Today, it is more important than ever to actively promote the digital transformation in Germany for once and for all.
adesso Group is expanding its customer and client experience management portfolio by taking over the business operations of the digital agency .dotkomm GmbH. The creative team for online customer experience, made up of 35 employees at the locations in Cologne and Vienna, will now provide its expertise and solution capabilities under the name adesso experience GmbH.