Rheinbahn AG is a mobility service provider in Düsseldorf, capital of the state of North Rhine-Westphalia. It is the largest transport company operating underground trains, trams and bus services in the Verkehrsverbund Rhein-Ruhr public transport network. Every working day, Rheinbahn transports around 720,000 people in its trains, trams and buses across a network of 3,180 stops. Rheinbahn AG employs around 2,700 people, making it one of the largest employers in the region.
The company’s website is one of its key communication tools for winning new customers and retaining existing ones. However, its existing website no longer met customer requirements and thus needed an overhaul of its design, content and technology. While needing a complete overhaul, the website also needed to be built using Microsoft’s SharePoint 2010 platform, due to strategic considerations. Rheinbahn AG already had an intranet based on this technology from Microsoft, so using SharePoint to rebuild the website was the next logical step towards consolidating the company’s different systems.
adesso developed a large number of modules and extensions for the standard SharePoint system in order to provide certain special functions. These include a digital timetable, a large number of visual elements, an events calendar, a FAQ section, a download centre and a wide range of other modules. adesso also created a link to Rheinbahn’s transport information service. This is a central information service with several input and output channels that are used to inform customers about changes made to the regular transport services or provide other information. The link to this system enables the customer to access general information about transport services or request their own customised notifications about disruptions on certain routes.